Privacy Policy

The platform collects personal information necessary for account creation, identity verification, transaction processing, and service delivery. This includes but is not limited to:

• Full name, date of birth, and contact details
• Identity documents for verification purposes
• Payment information and transaction history
• Device information, IP addresses, and browsing activity
• Communication records and support interactions

Data collection serves the following purposes:

• Providing secure access to gaming and betting services
• Processing deposits, withdrawals, and financial transactions
• Complying with legal obligations and regulatory requirements
• Preventing fraud, money laundering, and underage access
• Improving user experience and service quality

Protection Measures

Technical and organisational safeguards are implemented to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption protocols for data transmission and storage
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection principles
• Incident response procedures for potential breaches

User Rights

Users have the following rights regarding their personal information:

• Right to Access: Request a copy of personal data held by the platform
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request removal of personal data under certain conditions
• Right to Restriction: Limit processing of personal information
• Right to Object: Oppose processing for specific purposes
• Right to Data Portability: Receive personal data in a structured format

The platform operates in compliance with Indian data protection laws and international best practices. Users can exercise their rights by contacting the support team through official channels.

Personal information is processed for lawful and transparent purposes directly related to service provision. The following activities require the use of collected data:

Account Management

• Creating and maintaining user accounts
• Verifying identity and age to prevent underage access
• Managing account settings and preferences
• Communicating important updates and notifications

Transaction Processing

• Processing deposits, withdrawals, and payment instructions
• Verifying payment methods and financial information
• Preventing fraudulent transactions and unauthorised access
• Maintaining accurate financial records

Service Improvement

• Analysing user behaviour and preferences
• Identifying technical issues and resolving problems
• Developing new features and enhancing existing services
• Conducting internal research and statistical analysis

Marketing and Communication

• Sending promotional offers and bonuses (with user consent)
• Providing information about new games and features
• Conducting customer satisfaction surveys
• Delivering personalised content based on user preferences

Legal Compliance

• Meeting regulatory obligations and licensing requirements
• Responding to legal requests and court orders
• Investigating suspected violations of terms and conditions
• Preventing money laundering and other illegal activities
• Cooperating with law enforcement authorities when required

All processing activities are conducted in accordance with applicable laws and regulations. Users can withdraw consent for marketing communications at any time without affecting other services.

Users maintain full control over their personal information and can exercise their rights through designated channels. The platform provides straightforward procedures for accessing, updating, or deleting personal data.

Accessing Personal Data

Users can request a copy of their personal information by:

• Contacting the support team through official communication channels
• Submitting a formal request via email with proper identification
• Accessing account settings to view basic profile information

Requests are processed within a reasonable timeframe, typically within 30 days of receipt. The platform may request additional verification to ensure data security.

Updating Information

Users can update their personal details by:

• Logging into their account and modifying profile information
• Contacting customer support for assistance with updates
• Providing updated documentation when required for verification

It is the user’s responsibility to ensure that all information provided remains accurate and current.

Deletion Procedures

Users can request deletion of their personal data by:

• Submitting a formal deletion request to the support team
• Closing their account through official procedures
• Specifying which information should be removed

Certain data may be retained for legal or regulatory purposes, including:

• Transaction records required for financial audits
• Information necessary for resolving disputes or claims
• Data needed to comply with anti-money laundering regulations
• Records mandated by licensing authorities

Consent and Security Checks

By using the platform, users consent to necessary security checks and verification procedures. Payment processing involves sharing relevant information with authorised payment service providers who maintain their own security standards. The platform ensures that all third-party processors adhere to strict confidentiality requirements and data protection standards.

Users acknowledge that certain security measures, including identity verification and transaction monitoring, are essential for maintaining a safe and compliant gaming environment.

The platform strictly prohibits access to individuals under the age of 18 years. All services, including gaming and betting activities, are intended exclusively for adult users who meet the legal age requirements in their jurisdiction.

Age Verification

The platform implements the following measures to prevent underage access:

• Mandatory age confirmation during account registration
• Identity document verification procedures
• Ongoing monitoring for suspicious account activity
• Immediate suspension of accounts suspected of underage use

However, the platform cannot independently verify the age of every user without receiving proper identification documents. Users are responsible for providing accurate information during registration.

Parental Responsibility

Parents and guardians are encouraged to:

• Monitor their children’s online activities
• Use parental control software to restrict access to gambling websites
• Educate minors about the risks of online gaming
• Report any suspected underage accounts immediately

Data Deletion for Minors

If a parent or guardian becomes aware that a minor has created an account or provided personal information, they should contact the support team immediately. Upon verification of the claim, the platform will:

• Permanently close the account
• Delete all personal information associated with the minor
• Refund any deposits made by the underage user
• Take appropriate measures to prevent future access

The platform takes the protection of children seriously and cooperates fully with parents, guardians, and authorities to ensure compliance with age restrictions.

Due to the global nature of online services, personal information may be transferred to and processed in countries outside India where the platform’s partners, service providers, and data centres operate. These international transfers are necessary for delivering seamless service and maintaining platform functionality.

Cross-Border Processing

Personal data may be processed in jurisdictions including but not limited to:

• Countries where payment processors are located
• Jurisdictions where game providers maintain their servers
• Locations where customer support teams operate
• Regions where data storage facilities are maintained

User Consent

By using the platform and accepting this Privacy Policy, users explicitly consent to the transfer of their personal information to international locations. This consent covers:

• Processing by authorised third-party service providers
• Storage on secure servers located outside India
• Access by authorised personnel in different jurisdictions
• Transfers necessary for transaction processing and service delivery

Confidentiality Assurance

All partners, service providers, and third parties involved in processing personal information are bound by strict confidentiality obligations. The platform ensures that:

• Data protection standards are maintained across all jurisdictions
• Third parties implement appropriate security measures
• Confidentiality agreements are in place with all processors
• Regular audits verify compliance with data protection requirements
• Users’ privacy rights are respected regardless of processing location

The platform takes responsibility for ensuring that international data transfers comply with applicable legal requirements and maintain the same level of protection as provided within India.

This disclaimer clarifies the legal scope and application of the Privacy Policy. It defines how the policy interacts with other legal agreements and the circumstances under which specific provisions may be modified or limited.

Scope of Application

The Privacy Policy applies when users:

• Accept the terms during account registration
• Continue using the platform after policy updates
• Provide explicit consent through electronic signature or acknowledgement
• Access services that require data processing

Acceptance can occur through various means including:

• Ticking a confirmation box during registration
• Clicking an acceptance button after reading the policy
• Continuing to use services after notification of changes
• Submitting personal information through platform forms

Limitations and Modifications

This disclaimer may alter the scope or effects of certain privacy rules under specific circumstances:

• When legal requirements mandate different data handling procedures
• When regulatory authorities impose specific obligations
• When court orders or legal proceedings require disclosure
• When user safety or platform security is at immediate risk

Legal Hierarchy

In case of conflicts between this Privacy Policy and other legal documents:

• Mandatory legal provisions always take precedence
• Court orders and regulatory requirements supersede policy terms
• User agreements must be read in conjunction with this policy
• Specific consent forms may contain additional provisions

Jurisdiction and Disputes

Any disputes arising from this Privacy Policy are subject to:

• The laws of the jurisdiction where the platform is licensed
• Applicable international data protection regulations
• Arbitration or dispute resolution procedures outlined in user agreements

Users acknowledge that using the platform constitutes acceptance of these legal provisions and the jurisdiction specified herein.

Cookies are small text files placed on a user’s device when visiting the platform. These files enable the website to recognise the user’s device and store certain information about preferences, behaviour, and session data.

Types of Cookies Used

The platform employs several categories of cookies:

Essential Cookies

• Required for basic website functionality
• Enable secure login and account access
• Maintain session information during visits
• Cannot be disabled without affecting service quality

Performance Cookies

• Collect anonymous information about website usage
• Track page views and navigation patterns
• Identify technical errors and loading issues
• Help improve website performance

Functionality Cookies

• Remember user preferences and settings
• Provide personalised content and features
• Store language preferences and display options
• Enhance user experience across visits

Analytics Cookies

• Analyse user behaviour and engagement patterns
• Generate statistical reports on website usage
• Measure effectiveness of features and content
• Support data-driven improvements

Purpose and Benefits

Cookies serve the following purposes:

• Statistical Analysis: Understanding how users interact with the platform
• Behaviour Analysis: Identifying popular features and content
• Personalisation: Delivering customised experiences based on preferences
• Service Improvement: Making data-driven decisions to enhance functionality
• Security: Detecting unusual activity and preventing unauthorised access

Retention Period

Cookies are typically stored for a maximum of one year from the date of placement. Users can manage or delete cookies through their browser settings at any time. However, disabling certain cookies may affect website functionality and user experience.

Cookie Management

Users can control cookies by:

• Adjusting browser settings to block or delete cookies
• Using privacy modes or incognito browsing
• Clearing cookies manually through browser options
• Opting out of specific cookie categories where possible

Deleting cookies may require users to log in again and may reset personalised settings.

Using the platform constitutes full and unconditional acceptance of this Privacy Policy. All users are bound by the terms and conditions outlined in this document from the moment they access services or provide personal information.

Binding Agreement

By registering an account, accessing services, or continuing to use the platform after receiving notification of policy changes, users:

• Acknowledge that they have read and understood the Privacy Policy
• Agree to the collection, processing, and use of personal information as described
• Consent to data transfers and sharing practices outlined herein
• Accept the legal implications of providing personal data

Current Version Prevails

The Privacy Policy may be updated periodically to reflect:

• Changes in legal or regulatory requirements
• Modifications to data processing practices
• Introduction of new features or services
• Improvements in security measures

The current version published on the platform always supersedes previous versions. Users will be notified of significant changes through:

• Email notifications to registered addresses
• Prominent notices on the website
• Pop-up messages upon login
• Updates to the “Last Modified” date

Ongoing Consent

Continued use of the platform after policy updates constitutes acceptance of the revised terms. Users who do not agree with changes must:

• Discontinue using the platform
• Contact support to close their account
• Request deletion of personal data where applicable

Failure to accept updated terms may result in restricted access to services or account suspension. The platform reserves the right to enforce the current Privacy Policy for all active users regardless of when they initially registered.

Personal information may be shared with authorised third parties under specific circumstances to facilitate service delivery, comply with legal obligations, or protect legitimate interests. The platform maintains strict controls over third-party access to user data.

Categories of Third Parties

Personal data may be disclosed to:

Service Providers

• Payment processors and financial institutions
• Game developers and content providers
• Customer support and communication platforms
• Technical infrastructure and hosting providers
• Marketing and analytics services

Legal and Regulatory Bodies

• Law enforcement agencies upon valid request
• Regulatory authorities overseeing licensing compliance
• Courts and tribunals in legal proceedings
• Government agencies as required by law

Business Partners

• Affiliates and subsidiary companies
• Partners involved in promotional activities
• Third-party verification services
• Risk management and fraud prevention providers

Disclosure Circumstances

Personal information is shared with third parties when:

• Required by law, court order, or regulatory mandate
• Necessary to resolve disputes or enforce agreements
• Essential for transaction processing and service delivery
• Needed to protect the safety and security of users or the platform
• Requested during investigation of suspected fraud or illegal activity

Third-Party Obligations

All third parties receiving personal information are required to:

• Process data only for specified purposes
• Maintain appropriate security and confidentiality measures
• Comply with applicable data protection laws
• Refrain from using data for unauthorised purposes
• Return or delete data when no longer needed

Where third parties are not publicly listed on the platform, users will be informed of:

• The identity or category of the recipient
• The purpose of data sharing
• The scope and nature of information disclosed

User Consent

By providing personal information and using the platform, users consent to:

• Sharing data with authorised third parties as described
• Processing by service providers in different jurisdictions
• Disclosure to legal and regulatory authorities when required
• Transfer of information necessary for service delivery

Users who do not consent to third-party data sharing should not use the platform or provide personal information.

The platform may contain links to external websites, including partner sites, payment processors, game providers, and social media platforms. These third-party websites operate independently and maintain their own privacy policies and data handling practices.

Third-Party Website Policies

External websites linked from the platform:

• Are not controlled or operated by the platform
• Have their own terms of service and privacy policies
• May collect, process, and use personal information differently
• Are solely responsible for their data protection practices

Limited Responsibility

The platform is not responsible for:

• Privacy practices of third-party websites
• Content or accuracy of information on external sites
• Security measures implemented by linked websites
• Data breaches or misuse occurring on third-party platforms
• Changes to third-party privacy policies

Users who visit external websites through links on the platform do so at their own risk. The platform does not endorse, guarantee, or assume liability for any third-party services, products, or content.

User Precautions

Users are advised to:

• Review the privacy policy of any external website before providing personal information
• Verify the legitimacy and security of third-party sites
• Exercise caution when sharing sensitive data on external platforms
• Understand that different data protection standards may apply
• Contact third-party websites directly with privacy concerns

Payment Processor Links

Links to payment processors and financial service providers are provided for transaction purposes. Users should:

• Read the privacy policies of payment providers before entering financial information
• Verify that connections to payment pages are secure (HTTPS)
• Ensure that payment processors are authorised and legitimate
• Report suspicious payment requests or links immediately

The platform selects payment partners based on security and reliability standards but cannot control their independent privacy practices. Users acknowledge that providing information to third-party payment processors is subject to those processors’ own policies and terms.